Frequently Asked Questions

The London Link is a firm providing legal advice and assistance to families, students, businesspeople and professionals on UK immigration matters. We are registered with the Office of the Immigration Services Commissioner (OISC) to give immigration advice, and are a Limited Company registered under the Companies House in the UK.

Our office is located in Kingston-Upon-Thames, Greater London area. We work efficiently with busy clients over the phone and email as we find that in most cases, this saves our clients a lot of travelling time, plus we are able to respond to clients and take on urgent cases without delay.

We are currently located only in Kingston-Upon-Thames. All clients receive UK immigration advice from our team here.

We give free initial general advice to new enquirers, where possible. We also:

• Provide pre-booked phone and email consultations
• Conduct eligibility assessments where we review your documents and guide you in making your own application
• Make enquiries and representations on your behalf to UK Border Agency
• File applications on your behalf to the UK Border Agency or British consulate overseas
• Handle your appeals in London, in case of a visa refusal by the overseas British post or the UK Border Agency. We will also provide a free appraisal service by reviewing your refusal letters.

Our team of advisors are accredited at OISC Level 3 (highest level awarded by the UK governing body) and are experienced in handling most types of UK immigration casework, from standard applications to the more complex, as well as appeals.

We're registered and audited by the Office of the Immigration Services Commissioner or OISC (check out www.oisc.gov.uk) to provide UK immigration services and advice. You can find us under the link Register of Immigration Advisors on their Home Page. This means that, under OISC rules, advisors have to go through regular training, yearly business audits and must comply with the OISC code of standards and competence before we can charge for our advice.

Our senior immigration advisors who can take on your case are Sophia Barrett and Vesna Collins, each with many years of dedicated immigration law experience. You can find their profiles on our website www.the-london-link.com/about_us.php Sophia or Vesna will be happy to respond to your phone or email enquiries - just email admin@the-london-link.com or call +44 2083908766 during UK office hours. For all general enquiries, you can also contact Joyce Ong at +44 7891980881.

Yes of course, we have had many satisfied clients in and outside of the UK, and you can see their verbatim comments on our website: www.the-london-link.com/whatourclientssay.php (names are withheld but email addresses can be provided if you wish to contact them)

We are not able to provide guarantees as the success of an application depends on factors which we don't always have control of eg quality of documents our clients can provide, the entry clearance officer's decision, frequent and sometimes abrupt changes in immigration rules and requirements, how quickly clients can supply documents etc.

You will find that most immigration advisors in the UK will not issue full refunds for the same reasons (even though they may say they do).

We can, however, guarantee that you will receive the best possible service with our experience and expertise in handling casework. We also help you assess the risk of your application being refused by conducting a thorough assessment of your case first before you decide to make the application. This way, you only need to pay for the assessment if you find that you are not eligible to make a particular application.

Our range of fees can be found in our Fee Schedule:
www.the-londonlink. com/fees_and_payment.php

When you decide to engage us, we would require at least a 50% payment before commencement of our services. You will find that we offer staged payments in most cases, in order to ensure that clients only pay for what they need or can afford, and nothing more. We have a fixed-price quote policy, although you will notice that the fee schedule states a range of fees. This is because we can only provide an exact quote when our advisors know the type, complexity and urgency of your case. In some cases, the final quote can be provided only after a phone or face-to-face consultation, or after an eligibility assessment is conducted.

We accept credit card payments via PayPal on our website: www.the-londonlink.com/pay_pal.php This is the fastest way to pay. Alternatively, you can make a bank transfer to our account through your local branch, telephone banking or internet banking, if you've already set up your bank account to enable transactions via the internet or telephone:

Name: Joyce Ong Limited

Address: 23 The Avenue, Surbiton, Surrey KT5 8JW, United Kingdom

Bank: Barclays Plc

Bank Address: 83 Wandsworth High Street, London SW18 2PR

For international fund transfers the following details may be required:

SWIFTBIC: BARCGB22
IBAN: GB89 BARC 2090 7440 2540 29

For UK bank transfers:

Sort code: 209074
Account no: 40254029

Please note that international bank transfers will take longer to reach our account, and please do factor in any additional bank charge when you make the payment (we cannot absorb your bank's charges for making the international transfer).

As always, our immigration advisors in London would welcome your questions relating to immigration. Please give us a call on +44 2083908766 during UK office hours or email:
admin@the-london-link.com and we would be happy to help.

When you have made your payment, please let us know via email. One of our advisors will get in touch with you via phone and/or email when payment has cleared and received by us. We will communicate with you via phone and email, and if required, we will ask you to scan and email (or photocopy and mail if you don't have a scanner) documents across to us for verification.

We aim to respond to your emails and phone enquiries within one working day. We are normally closed for business on Saturdays, Sundays and UK bank holidays although we are sometimes able to respond to urgent enquiries on these days, depending on availability.